October 18, 2011

Dell To Close Rome, GA, Office

In order to consolidate service areas and continue its commitment to providing exceptional service to Legacy Producers, Dell has made the decision to close the Rome, GA, office and move all Rome’s customer service and processes to Lincoln, NE. This transition will be final on October 19, 2011. Legacy’s executive team has been involved in the transition process to help ensure a seamless and successful outcome.

Housing the Legacy service teams in Lincoln, NE, provides:

	•	Closer interaction with the shared services teams (e.g., incoming mail, outgoing mail, accounting, etc.), providing for an overall higher level of service.
	•	Proximity to the senior management team of Dell Insurance Services, allowing expedited escalations and issue resolution, as well as closer proximity to and better information-sharing with the Dell Insurance Services teams supporting other clients. This allows for earlier adoption of best practices.
	•	Enhanced disaster recovery capabilities through the presence of a business continuity site in Omaha, allowing the existing LMG-specific resources to service the block from an alternate site in case of business interruption at Dell’s primary location in Lincoln.
	•	A pool of resources from other Dell Insurance Services teams with insurance industry knowledge, as the portfolio grows. The ability to hire highly qualified resources from a labor pool of over 1.1 million in the Lincoln/Omaha area that also houses 12 other insurance companies.

Dell’s commitment to Legacy has not changed. The toll-free phone number is remaining the same; the mailing addresses are remaining the same; and processes and procedures are remaining the same. You may be speaking to different people when you call the toll-free number, but the team in Lincoln has been the primary back-up for many of the calls and processes that have been handled by the Rome office and the team in Lincoln is knowledgeable about Legacy products and customers.

Dell Administrative Services Address

Dell	Overnight Address:
P.O. Box 81728	777 Research Drive
Lincoln, NE 68501 Phone: 877-549-7663 Fax: 800-813-6095	Lincoln, NE 68521

Key Contacts

We understand that many of you have built relationships with the staff in Rome, which speaks volumes about their commitment to Legacy. Rest assured that the staff in Lincoln is committed and eager to serve and, to the extent possible, the team will be using this as an opportunity to improve processes and services.

We are confident that in the long term this transition will benefit you and your customers.

For more information, call 888-453-5797 or visit www.legacynet.com.